E911/Communications

The E911 Communications Center receives and dispatches emergency and non-emergency calls for police, sheriff, fire and emergency medical service.

The E911 Communications Center is staffed by state-certified Communications Officers who are trained to answer and process 911 and other emergency telephone calls and dispatch public safety responders using state-of-the-art communications equipment.

These Communications Officers are also trained to communicate with communication impaired callers using TDD technology and people with language barriers of all types.

• Frequently Asked Questions

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Unauthorized Alarm Division

For information on the installation and use of alarm systems contact:

Alarm Administrator: Karen Ammons
Hours: 8:00 AM to 4:00 PM Monday – Friday
Office: 770-472-8188

The Unauthorized Alarm Division is responsible for the enforcement of Clayton County Code of Ordinances, Chapter 54: Law Enforcement, Article III – Alarm Systems. You may review this Code Section in its entirety at www.Municode.com.

An unauthorized (false) alarm occurs when your monitoring company calls E911 Dispatch to request police or other emergency personnel response to your alarm location, and there is NO tangible evidence of forced intrusion, criminal activity, fire or medical emergency, or similar occurrence found by the emergency responder. The purpose of Article III is to regulate the installation and use of alarm systems, to establish standards for control of and maintenance of the various alarm systems that are intended to bring about emergency personnel response, and to provide for user fees and penalties for violations. Property owners, tenants and/or management companies are considered alarm users where any alarm system is installed and activated. Current name and contact information is required by this enforcement agency for any alarm system located in the jurisdiction of the Clayton County Police Department. No annual registration fee is currently required.

Only 3 police responses to false alarms are allowed within the consecutive 365-days prior to the date a false alarm occurs. Exceeding 3 false alarms in said period will result in charges as follows:

1 – 3 false alarms in consecutive 365 days prior to the date of false alarm:	No Charge
4 – 6 false alarms in consecutive 365 days prior to the date of false alarm:	$ 25 per dispatch
Any alarm over 6 alarms in consecutive 365 days prior to the date of false alarm:	$ 50 per dispatch

Payment for false alarm charges should be remitted ONLY as directed on the invoice.

Over 9 false alarms in consecutive 365 days may result in an alarm user being issued a summons to appear in court for violation of this Code Section. Anyone found guilty of a violation of this Code Section may receive an additional fine of up to $ 1000 and/or up to 60 days in jail, at the Court’s discretion; and, any business license issued by Clayton County may be reviewed for suspension or revocation.

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Tracking 911 Calls

Clayton County Leads The State In Implementing A Tracking System For Wireless 911 Calls

Clayton County made history on February 12, 2003 when it implemented the state’s first wireless tracking system to be used by a 911 center. This state-of-the-art system eliminates most of the problems 911 operators face when taking an emergency 911 call from a wireless phone.

According to Clayton County Communications, 80 percent of Clayton County’s 911 call volume is from wireless phones. Unlike landline calls from homes and businesses, which include the name, phone number and address, wireless calls are often made by people who are unsure of their location. This is especially a problem for someone who is traveling through the county and is unfamiliar with the area.

The technology now exists to provide 911 centers with the longitude and latitude information from where a 911 call originates. Clayton County is currently receiving this information from AT&T and Verizon and has requested this information from all other cellular providers.

The longitude/latitude information is received in numeric form and is automatically sent from the 911 system to the integrated computerized mapping system. The mapping system gives a graphical view of where the caller is located within approximately 125 meters.